Services Manager

Are you an accomplished operational manager with expertise and experience in supporting a team to deliver growth whilst maintaining quality? Are you passionate about making sure people get the support they need to transform their lives? If so, Back Up could offer you an inspiring and fulfilling role making a significant difference to the lives of people affected by spinal cord injuries.

About the role

We understand that a spinal cord injury can be devastating, but we believe it shouldn’t prevent anyone from getting the most out of life. And we’re here to help make sure that can happen through our range of services that are designed by, and delivered for people affected by spinal cord injury.

As our Services Manager, you will oversee some of our most impactful delivery, including our Courses service, Vocation service, Digital services, and our award winning Mentoring service. You’ll be just as comfortable working alongside the team to problem solve as you are working with the leadership team on our business plans and budget management.

Reporting to the Head of Services and working with the Outreach & Engagement Manager, you will play a key role in the services leadership team.

You will be naturally driven to achieve the best outcomes for people affected by spinal cord injury. Above all, you will be passionate about being able to demonstrate the impact of what we do, and you will see for yourself how Back Up quite literally transforms lives every day.

About us

At Back Up, we have big ambitions. Over the next few years, we’re going to be
transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord
injury has access to the support they deserve; and we are the only spinal cord
injury charity in the UK providing specific services to children and young people.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best
place to work for disabled employees. As well as this, Back Up has been voted
one of the top ten charities to work for (Third Sector Best Charities 2020). The
enthusiastic, inclusive and supportive spirit of our very skilled staff ensure
excellence in the services we deliver.

Working with us:

We’re committed to developing a diverse and inclusive workforce. We actively
encourage applications from people affected by spinal cord injury and ethnic
minority candidates.

How to apply

Please apply by emailing recruitment@backuptrust.org.uk by midnight on Sunday 3rd November 2024 with:

• A CV detailing salary information for your most recent post and two referees, one of whom should be your present or most recent employer. We will contact them after interview.
• A (maximum) two side A4 supporting statement, saying why you want the job and explaining how you meet the criteria in the job description. This statement is crucial; CVs alone will not be accepted.
• A completed equal opportunities form. This form will be kept separate from your application, and not viewed by the recruiting manager. It is used to help us assess the diversity of our applicants to ensure our processes are fair to all. It is optional to fill in but it will help us improve and maintain high standards.

Interviews will be held during w/c 4th November2024. If you are not available then, please
indicate this when you apply.

We welcome all questions about the role, please email
recruitment@backuptrust.org.uk to find out more information.

We will acknowledge receipt of your application, and then let you know if you will
be invited to interview.